Skip to content
EasyHausEasyHaus
Sign inStart free trial

Maintenance and vendors

Updates and the work order timeline

Every status change and every note on a work order is kept on its timeline, with who wrote it and when, so anyone can pick the job up.

  • Updated
  • For managers

Who can do this: Owners, admins and managers add updates; everyone reads them

Add an update

  1. Open the work order.
  2. Write the update in the timeline, for example Plumber booked for Thursday 8:00, tenant informed.
  3. Save.

Change the status with a note

When you change the status, you can add a note that explains why, such as On hold until the owner approves the quote. The timeline shows the old and the new status with the note.

What the timeline shows

  • Notes and status changes, newest first.
  • Who made each change and when.
  • The expense recorded when the work order was completed, if any.

Note: Timeline entries are internal to your team. Tenants and owners do not see them.

Did not find what you need?

Tell us what you were trying to do. We answer by email, and your question helps us write the next guide. Never send passwords, ID numbers or bank details.

Contact supportAll guides