Create a work order
- Open Maintenance in the Operations section of the navigation and choose New work order. You can also start from a property, a unit or a tenant.
- Choose the property and, if the job concerns one, the unit.
- Enter a short title, such as
Boiler not heating, and a description. - Choose the category and the priority.
- Optionally choose the tenant who reported it, the date it was reported, a vendor, a scheduled date and an estimated cost.
- Save. The work order gets a number such as
M-000031and the status open.
A new work order sends the webhook event work_order.created when you use webhooks.
Categories
| Category | Examples |
|---|---|
| Plumbing | Leaks, blocked drains, water pressure. |
| Electrical | Sockets, lighting, fuses. |
| Heating | Boilers, radiators, heat pumps, hot water. |
| Appliance | Kitchen appliances, washing machines, lifts. |
| Structural | Walls, windows, doors, damp. |
| Roofing | Roof, gutters, chimneys. |
| Pest | Pest control. |
| Cleaning | Stairwells, common areas, after a move-out. |
| Landscaping | Gardens, trees, snow clearing. |
| Security | Locks, entry systems, alarms. |
| Other | Anything else. |
Reports from tenants
Tenants do not have a portal, so they report problems to you by phone, email or message. Create the work order and choose the tenant under reported by. The work order then appears on the tenant's page.