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For investors

I cannot sign in

Fixes for a missing or expired sign-in link, an address that is not recognised and a lost two-step code.

  • Updated
  • For investors

No sign-in email arrives

  • Check that you typed the exact email address your manager invited.
  • Look in your spam and promotions folders.
  • Wait a minute before asking again. Requests are limited to protect you.
  • If you still receive nothing, your manager can check whether your address is blocked after a failed delivery.

Links expire after 15 minutes and work once. Request a new one. Make sure you open it on the portal you asked from, because a link works only on its own portal. An invitation lasts 7 days, after which your manager must send a new one.

You have no access yet

If the page says you have no access, your manager has not invited you with this address, or your account is not active for the portal. Ask your manager to invite you.

You lost your authenticator app

Use one of your recovery codes in place of the 6-digit code. If you have none, contact your manager, who can ask EasyHaus for help to get you back in.

Did not find what you need?

Tell us what you were trying to do. We answer by email, and your question helps us write the next guide. Never send passwords, ID numbers or bank details.

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