Emails to clients, unsubscribes and bounces

• Client emails are sent in your name, for example as Acme via EasyHaus, with your logo, colours and a footer saying they were sent by you with EasyHaus.
• They are written in the client's language.
• Sign-in emails such as invitations and magic links are always sent. Other categories carry an unsubscribe link and honour the client's preferences, including a daily digest.

1. Check the spelling of the client's email address on their profile.
2. Ask them to look in spam and promotions, and to allow mail from EasyHaus.
3. Check whether the client's profile shows the address as suppressed.
4. Check their preferences: they may have unsubscribed from that category.
5. For a portal invitation, check that the client is not a lead or archived, and that the link has not expired.

When an address permanently bounces or the recipient marks a message as spam, the address is suppressed for the whole platform. Nothing more is sent to it, and the client's profile shows that their email is suppressed.

Email open tracking is off by default. Turn it on in Defaults to see whether clients opened notices and statements. Tracking is limited to what email clients allow.