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For investors

Complete your identity check

Upload the documents your manager needs, see what is still missing and understand why the check expires.

  • Updated
  • For investors

Why it is needed

Your manager has to confirm who you are and where the money comes from before accepting an investment. This is required by anti-money-laundering rules. Many offerings only allow orders once the check is approved.

Upload your documents

  1. Open Profile, then Identity check.
  2. For each item on the checklist, choose Upload and pick the file.
  3. Wait for the upload to finish. Your manager is told.
The checklist
ItemWhat to provide
Identity documentPassport or national ID card, both sides.
Proof of addressA utility bill or bank statement from the last 3 months.
Source of fundsA document showing where the invested money comes from.
Company registry extractFor companies: a recent extract from the company registry.
Beneficial owner declarationFor companies: who ultimately owns or controls the company.

Files can be PDF, images or office documents, up to 50 MB. You can replace a file before it is checked. Each item shows whether your manager has checked it yet, and any note.

Statuses

Identity check statuses
StatusWhat it means for you
Not startedUpload the documents so your manager can verify you.
Documents still neededSome items are missing.
In reviewYour manager is looking at your documents.
ApprovedYou are verified until the date shown. Your identity details are locked.
RejectedYour manager could not approve it. The reason is shown, so you can fix and upload again.
ExpiredThe approval ran out. Upload current documents.

Note: Once approved, your name and identity details cannot be edited in the portal. Ask your manager if something is wrong.

Did not find what you need?

Tell us what you were trying to do. We answer by email, and your question helps us write the next guide. Never send passwords, ID numbers or bank details.