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Billing and subscription

Cancel your subscription

How to stop billing, when it takes effect, and what happens to your data and your investors afterwards.

  • Updated
  • For managers

Who can do this: Owners and admins

Cancel

  1. Open Billing and choose Manage billing.
  2. In the Stripe portal choose to cancel the subscription.
  3. Confirm.

Cancellation happens at the end of the paid period. The billing page shows the date it cancels. Until then everything works as before.

Afterwards

  • The organization becomes read-only. Your data is kept for 90 days, and you can resubscribe any time before that to unlock.
  • Investors keep read access to their portal in the meantime.
  • You can export everything. See Export your data.
  • To remove everything for good, delete the organization.

Note: Cancelling a subscription does not delete anything. Deleting is a separate step that only the owner can take.

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