A failed payment
- A Payment failed banner appears for owners and admins, and they get an email.
- Stripe retries the card automatically over about 14 days. Everything keeps working while it does.
- Update your card from Manage billing. When a retry succeeds, the banner disappears.
When the organization becomes read-only
If the subscription ends up unpaid or cancelled, or the free trial ends without a subscription, the organization turns read-only (locked).
| Area | Behaviour |
|---|---|
| Manager app | Every page can be read. Create and edit buttons are gone. |
| Still allowed | Billing, removing team members, exporting your data and deleting the organization. |
| Investor portal | Stays readable: holdings, documents and distributions. New subscriptions are paused with a neutral message. |
| Payment reminders | Reminders for existing orders continue. |
| Statements and announcements | Paused until you subscribe. |
How long your data is kept
- Data is kept for 90 days from the day the organization is locked.
- Owners and admins are warned 30, 7 and 1 days before the end.
- At the end the organization is cancelled and scheduled for deletion.
- Subscribing at any time before that unlocks everything at once and clears the deadline.
Important: Export your data from Settings, Data if you do not plan to continue. See Export your data.