Require two-step verification
In Settings, Security, turn on Require two-step verification for all members. Members without it are asked to set it up before they can continue. Set up your own first; the switch asks for that.
Members cannot turn two-step verification off while the requirement is on. Passkeys do not replace it for this purpose. See Two-step verification.
Support access
Sometimes the quickest way to solve a problem is for EasyHaus support to see what you see. This is off by default and only you can allow it with the switch Allow EasyHaus support to sign in.
- Support must give a reason for every session, and a session lasts one hour.
- Owners and admins get an email when a session starts, and a banner shows in the app while it runs.
- Every action is recorded in the audit log with the support person's name.
- A support session can work with properties, markets and listings, documents, client records, groups and notifications. Everything else is refused, including account security, billing, ownership, deleting the organization, data exports, orders and payments, KYC decisions, erasing clients, client identifiers and bank accounts, and portal invitations.
- Turning the switch off ends any live support session at once.