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Portal, branding and communication

What your clients see in the portal

A tour of the investor portal from the manager's side: pages, who sees what, and how status and billing change it.

  • Updated
  • For managers

The pages

Portal pages
PageWhat the client does there
HomeSees portfolio totals, open offerings, documents to acknowledge, recent orders and the state of their identity check.
MarketsBrowses the markets and offerings visible to them and subscribes.
PortfolioSees holdings, ownership, value, gain, distributions and returns per property.
OrdersFollows orders, reads payment instructions, downloads confirmations and withdraws an order.
Distributions and StatementsReads notices, totals and published statements.
DocumentsOpens what you shared, acknowledges documents and finds their own uploads.
Messages and AnnouncementsWrites to you and reads your updates.
Secondary market and TransfersOffers or buys fractions, when you turn the feature on.
ProfileContact details, bank accounts, the identity check checklist, notification preferences and security.
HelpYour contact details, your regulatory notice, and a button to request deletion of their account.

What changes the view

  • Client status: prospects and inactive clients can look but not order. Leads and archived clients cannot sign in. See Client statuses and seats.
  • Market rules: an order button is replaced by an explanation, with a link to the checklist, when the identity check or classification is not enough.
  • Your billing: if your organization becomes read-only, investors can still read everything, but new subscriptions pause with a neutral message. See Payment failed and the locked state.
  • Language: the portal and emails follow the client's preferred language: Arabic, Azerbaijani, Chinese, English, French, German, Hindi, Portuguese, Russian, Spanish or Turkish.

Always visible

At the bottom of every page investors see your regulatory notice and a line that the platform is provided by EasyHaus, which does not give investment advice or hold client funds. Listing pages carry the projection disclaimer.

Tip: To see exactly what one client sees, use Preview as client on a market, or the Documents tab of the client.

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