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Orders and ownership

Cancel, reject and expired orders

How to withdraw an order, why an unpaid order expires and how reminders work, and what happens when money was already paid.

  • Updated
  • For managers

Who can do this: Owners, admins and managers

Cancel

You can cancel an order until it is settled. Cancelling releases its fractions back to the listing.

Important: If money has been received, record the refund first. An order can be cancelled only when the net amount paid is zero, so a cancelled order always carries its refund record.

Expiry

  • The client is reminded 3 days and 1 day before the payment deadline.
  • An hourly job expires orders still awaiting payment after the deadline plus the grace period in Defaults, which is 3 days unless you change it.
  • Expiry releases the fractions. The client and your team are told.
  • Orders that have received any money do not expire by themselves. They stay for a person to resolve, so partial payments are never lost.

Overdue orders show on your dashboard so you can chase them before they expire. You can also cancel one yourself.

Reject

Rejecting is for submitted orders you decline. The client sees your reason. See Review and approve an order.

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