Limits
| What | Limit |
|---|---|
| Documents | 50 MB per file. PDF, images, DOCX, XLSX, CSV, TXT and ZIP. |
| Property photos | 20 MB per photo. JPEG, PNG, WebP and HEIC. |
| Logo and favicon | 1 MB. Logo as PNG, JPEG or WebP; favicon as PNG or ICO. |
| Storage | 10 GB included with a subscription; 500 MB during the free trial. |
How files are checked
- Every file is checked by its content, not its name or extension. A renamed program, or a file that is not really a PDF, is refused.
- A refused file is quarantined: the reason is kept for your audit trail and the file itself is deleted at once.
- Uploads go straight to private storage and are accepted only if they are complete. Uploads that are never finished are cleaned up after 24 hours.
- Downloads use a temporary link that works for 10 minutes and is created only after a permission check. Each download is logged.
If an upload fails
- File too large: compress it or split it. PDFs of scans are often far smaller after optimising.
- Type not accepted: convert it to PDF.
- Storage is full: delete files you no longer need or ask us to raise the quota through the contact form.
- Many uploads at once: an organization can start 60 uploads a minute. Wait a moment and retry.