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Your account and security

Sign in, change or reset your password

Password rules, how to change your password, and what to do if you forgot it. Applies to the manager app.

  • Updated
  • For managers

Password rules

  • At least 10 characters. Longer is better; a sentence of unrelated words works well.
  • Passwords found in public data breaches are refused.
  • Too many failed attempts slow sign-in down for that email address and network.

Passwords are stored as one-way hashes (argon2id). Nobody at EasyHaus can read yours, and support will never ask for it.

Change your password

  1. Open your account menu and choose Security.
  2. In the Password section, choose Change password and enter your current password and the new one twice.
  3. Confirm the change.

Note: Changing your password signs out all your other sessions. This device stays signed in.

Forgot your password

  1. On the sign-in page choose Forgot password and enter your email address.
  2. Open the email and follow the link. It works once and for one hour.
  3. Choose a new password. You are signed out everywhere and can sign in with the new one.

For privacy, the page says the same thing whether or not the address has an account. If no email arrives, check your spam folder and the spelling of the address.

Investors

Investors sign in to the portal with an email link by default and can set a password if they prefer. See Sign in to your investor portal.

Did not find what you need?

Tell us what you were trying to do. We answer by email, and your question helps us write the next guide. Never send passwords, ID numbers or bank details.